Legal
Privacy Policy
How Axis Aid collects, uses and protects your personal information.
Template notice: This is a starting-point privacy policy for an NDIS provider. Please review and tailor it with a qualified professional before publishing, and update the placeholder business details.
Our commitment to your privacy
Axis Aid (Axis Aid Pty Ltd, ABN 14 678 594 468) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an NDIS support provider, we recognise the sensitivity of the information we handle and treat it with the utmost care.
Information we collect
We may collect personal and sensitive information including:
- Your name, contact details and date of birth
- Your NDIS number and plan details
- Health, disability and support-related information relevant to coordinating your supports
- Information about your goals, providers and services
- Records of our communications with you and on your behalf
How we use your information
We use your information to:
- Provide and coordinate your NDIS supports
- Communicate with you, your nominees and your providers (with consent)
- Meet our obligations under the NDIS and applicable laws
- Improve our services and respond to enquiries
Disclosure
We only share your information with your consent or where required or authorised by law, for example, with providers you choose to engage, the NDIA, or where there is a serious risk to safety. We do not sell your personal information.
Storage and security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access through secure systems and access controls. We retain records only as long as necessary for our services and legal obligations.
Accessing and correcting your information
You can request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. Contact us using the details below and we’ll respond within a reasonable timeframe.
Complaints
If you have a concern about how we’ve handled your information, please contact us first so we can put it right. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
For any privacy questions or requests, contact us at info@axisaid.com.au or 0403 340 600.
Last updated: June 2026.